Refund & Exchange Policy
JAK Hanson offers a 28-day refund or exchange policy.
You may return goods for a refund or exchange, provided the item is returned within 28 days of purchase. To be eligible, you must provide a valid receipt or proof of purchase, and the item must be returned:
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in its original packaging
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with all tags and price tickets attached
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in a re-saleable condition
Refunds will be made using the original payment method.
If 28 days or more have passed since your purchase, we are unfortunately unable to offer a refund or exchange.
Policy exclusions
For reasons of hygiene and safety, the following items are non-refundable and cannot be exchanged, unless they are faulty or not as described. Your statutory legal rights are not affected.
Excluded items include:
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pierced earrings
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swimwear
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briefs
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socks
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hats
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manicure sets
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clearance items marked with a red line through the barcode
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bedding, once opened