Privacy & Cookies Policy
Last updated: 11 April 2026
This Privacy & Cookies Policy explains how Kiddiroo Ltd trading as JAK Hanson Shopping Outlet (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website, contact us, sign up to our newsletter, visit our store, join our VIP Loyalty Card scheme, or place an order with us.
We are committed to protecting your privacy and handling your personal data responsibly.
Who we are
Business name: Kiddiroo Ltd trading as JAK Hanson Shopping Outlet
Registered office address: JAK Hanson, Derby House, Mossy Lea Road, Wrightington, Lancashire, United Kingdom, WN6 9RE
Email: enquiries@jakhanson.com
Telephone: 01257 786080
VAT number: 156815784
The personal data we collect
We only collect the personal data we need for the purposes described in this policy.
Website and online use
- Your name, email address, telephone number, and any other information you provide when you contact us through our website or by email
- Newsletter sign-up details where you choose to subscribe through our Constant Contact sign-up form
- Cookie preferences and limited technical information relating to your use of our website, where applicable
In-store and offline activity
- CCTV images recorded in and around our store for security and crime-prevention purposes
- VIP Loyalty Card information, including name, address, telephone number and email address
- Customer order details, including name and telephone number, where we take and hold an order for collection
How we use your personal data
We use personal data to:
- Respond to enquiries and provide customer service
- Manage newsletter sign-ups and send marketing communications where you have chosen to receive them
- Operate, maintain and improve our website
- Record and manage VIP Loyalty Card membership
- Manage customer orders and collections
- Help keep our store, staff, customers and stock safe through CCTV
- Comply with legal and regulatory obligations
Our lawful bases for using your data
Under UK data protection law, we rely on one or more of the following lawful bases:
- Consent – where you have given us permission, such as for newsletter sign-up or non-essential cookies
- Contract – where we need to use your information to fulfil a request or manage a customer order
- Legal obligation – where we are required to process data to comply with the law
- Legitimate interests – where it is necessary for the running of our business, customer service, store security, and website operation, provided your rights do not override those interests
Marketing and newsletter sign-up
If you choose to sign up to our newsletter, your details will be used to send you news, updates, promotions and offers from JAK Hanson.
Our newsletter sign-up is provided through Constant Contact. When you subscribe, your information is submitted to that provider so your sign-up and email preferences can be managed.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at enquiries@jakhanson.com.
Who we share your data with
We do not sell your personal data.
We may share your personal data only where necessary with trusted third parties who help us operate our website, communications or business processes, such as website service providers and our email marketing provider.
We may also disclose personal data where required by law, lawful authority, or to protect our legal rights.
VIP Loyalty Card information is not shared with third parties for their own marketing purposes.
How long we keep your data
We only keep personal data for as long as reasonably necessary for the purpose it was collected.
- Website enquiries and emails: kept only as long as necessary to deal with the enquiry and maintain appropriate business records
- Newsletter sign-up data: kept until you unsubscribe or ask us to stop contacting you
- VIP Loyalty Card information: kept while the record remains active, or until you ask us to remove it, unless we need to keep it for legal or record-keeping reasons
- Customer order records taken on paper: destroyed after the order is collected or within 14 days if it is not collected
- CCTV footage: kept only for as long as reasonably necessary for security and crime-prevention purposes
CCTV
CCTV is in operation at our premises for the purposes of safety, security, crime prevention and the protection of our staff, customers, premises and stock.
CCTV footage is accessed only where necessary and retained only for a reasonable period.
VIP Loyalty Card database
If you join our VIP Loyalty Card scheme, we record your name, address, telephone number and email address on our EPOS till system for the administration of the scheme and related customer service purposes.
This information is used only for JAK Hanson business purposes and is not shared with third parties for their own marketing use.
Customer orders
Where we take a customer order for later collection, we may record your name and telephone number on paper so we can identify and manage your order.
These records are destroyed after the order is collected or within 14 days if the order is not collected.
Cookies and similar technologies
Our website uses cookies and similar technologies to help the site work properly, remember preferences, and improve website performance.
Some cookies are strictly necessary for the website to function. Other cookies, such as analytics or marketing cookies, are non-essential and are subject to your consent choices.
When you visit our website, you can choose whether to accept or reject non-essential cookies. You can also review your choices using the Manage Website Data Collection Preferences option on the site.
Types of cookies we may use
- Strictly necessary cookies – required for core website functionality
- Performance and analytics cookies – help us understand how visitors use the site
- Functionality cookies – remember your preferences
- Marketing cookies – may be used to measure marketing or social media activity where enabled
You can also manage cookies through your browser settings, although disabling certain cookies may affect how the website works.
Third-party services
Our website may include or rely on third-party services such as website hosting, analytics tools, social media links, embedded services, and email marketing providers. These third parties may process personal data in line with their own privacy policies.
Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Your rights
You may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data in certain circumstances
- Request restriction of processing in certain circumstances
- Object to processing in certain circumstances
- Withdraw consent where we rely on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at enquiries@jakhanson.com.
Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to read their privacy policies.
How to contact us
If you have any questions about this Privacy & Cookies Policy or how we handle your personal data, please contact:
Kiddiroo Ltd trading as JAK Hanson Shopping Outlet
JAK Hanson, Derby House, Mossy Lea Road, Wrightington, Lancashire, United Kingdom, WN6 9RE
Email: enquiries@jakhanson.com
Telephone: 01257 786080
Complaints
If you are unhappy with how we use your personal data, please contact us first and we will do our best to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO).