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Anxious About Returning? Why Not Book In?

Anxious About Returning?  Why Not Book In?

Reserve Your Spot In The Queue


UPDATE: 26th June.  Since re-opening no-one has had to wait longer than 5 minutes to enter the store, and this was only on a Saturday.  We will be keeping the booking system going though for those customers who just want to be sure they can enter the store at a given time.

As part of our social distancing measures we will be restricting the number of customers who can enter the store at any one time. At peak times this may result in a queueing system operating - so far this hasn't been needed, however we understand it may give some customers peace of mind, particularly on a weekend. We appreciate the differing needs of our customers and for some of our customers waiting in a queue isn't an option.  We therefore have a limited number of priority accesses per day. Simply book a time slot and you will get priority access at the time chosen. These slots are very limited to just 1 booking per 15 minutes and will make up less than 5% of people allowed in the store at anyone time.  This system will also help by spreading customers out so limiting the queueing time for the majority of customers who just turn up. Simply make your way to the entrance and wait for our Greeter to direct you. Please note only two people will be permitted entry at the given time slot per booking. This time slot provides access to JAK Hanson only and NOT the food hall who operate their own queueing system. Please await confirmation of your request. These bookings are limited to just one booking per time slot only to ensure fairness and limit the time waiting for those queueing. Simply Use the Book Now Button on our Facebook Page! We are now taking bookings from Friday 12th June in anticipation of opening.  If you need a wheelchair or prefer a trolley rather than a basket please indicate this on your booking.


Not On Facebook? Use this link - Book Now


You can ring the store to check availability of slots or to check on wait times. Our telephone number is 01257 786080

You can email - this email service is available NOW!  Simply request your time slot and we will come back to you with confirmation of your booking.  Time Slots Available Are:

Monday - To - Saturday - 9.00am and every 15 minutes thereafter up to 5.00pm

Sunday - 10.30am and every 15 minutes thereafter up to 4.00pm

You don't need to say how long you are visiting for.  This is just a time to enter the store.


Before Visiting Please Read Important Information On The Social Distancing Measures In-Store


Can't attend our store?  We now offer Virtual Shopping.  Visit Here

We want to do everything we can to ensure your visit is hassle free. Do you have a mobile phone? If you notice a small queue when you arrive simply give us a call on 01257 786080 and we can add you to the queue without you having to get out of your car. As soon as it is your turn to enter we will message your mobile.